Common Ground offers 3 subscription plan options that provide a varying number of admin seats based on the size of your team.
Individual 1 seat
Standard 3 seats
Extended 6 seats
You can change your subscription type at any time from Preferences > Subscription & Invoices or contact support for assistance.
You can create an account and start a free 7-day trial without any commitment to pay. All you need is a valid email address.
Go to the registration page.
Enter your Business name (shop name)
Select the country in which your business is located.
Select from the following tax presets:
B2C business (shops, individual sellers, retailers)
B2B business (distributors, wholesalers, manufacturers)
Agree to terms and conditions and click submit.
You will receive a confirmation email finalising account creation, after which you will be able to log in to your Common Ground Backoffice.
Your account details such as Business name, country and tax preferences can be updated at any time from Preferences > Account Settings > Subscription.
You can use one of the following payment methods to pay for your monthly Common Ground subscription :
Credit Card (A full list of supported credit cards can be found here)
Bank Card, Credit or Debit
SEPA / IBAN Direct payment from a Bank account
Log in to your Backoffice
Go to Preferences > Subscription & Invoices
Scroll down to Your Payment Methods
Click either Add Bank Card or Setup SEPA
Enter payment method details and Submit
You can add multiple payment methods and set one as default. An additional payment method will be used as a backup in the event that the default fails.
Common Ground generates invoices for you and your customers.
To set up the details that will be displayed on your invoices go to Preferences > Legal & Invoicing.
The currency in which transactions are conducted, displayed across your Eshop and Backoffice.
This address is displayed on on customer invoices and on internal invoices within Common Ground.
Your tax number.
Your IBAN, BIC and company ID numbers determined by your bank, local tax office or financial authority.
Invoices related to your subscription and services can be seen at Preferences > Billing & Invoices.
Displayed here in a chronological list you will find the invoice number, date, what the invoice is for, payment method and amount.
Each invoice can be downloaded by clicking PDF.
If an invoice is unsettled, a Pay Invoice button will be shown. Clicking on it will launch the payment module using your default payment method.
Under normal conditions, subscription payments are processed automatically. However, if your subscription has been deactivated, it could be due to the following:
Invalid or expired payment method
Transaction error (not enough funds, payment not authorised)
7 day trial has ended without valid payment method added.
When an invoice is overdue for 7 days, your Backoffice access may be restricted. When the Backoffice is deactivated, only the Billing & Invoices menu remains accessible.
Here you can take either of the following actions:
add a valid payment method
settle your outstanding invoice using a valid payment method
Once you've completed either of these steps, full access to the platform will be reinstated.
Your team is comprised of two user types: Admin and Owner. The amount of admin seats depends on your subscription type. There can only be one Owner - the one who initially created the Common Ground account. Only the owner can add / remove admins and terminate the Common Ground account.
Only the Owner can add or remove a shop admin.
To add an admin go to Preferences > Team and click Add shop admin. Fill in their name and email address and click submit. An email is sent to the new admin where they will have to follow the prompts and create a password in order to access the Backoffice with Admin status.
To remove an admin, go to Preferences > Team and click Remove next to the admins name to revoke their Backoffice access.
If the Add shop admin button is unavailable, you have reached the maximum amount of admin seats you can assign according to your subscription type.
Common Ground does not support running multiple sessions simultaneously for a single admin login.
To enable multiple admins to work simultaneously in the Backoffice, a unique admin account for each individual Backoffice user is required.
When the multi-session notice appears, it indicates that one of the following scenarios is likely occurring:
You are logged in with the same account on two different web browsers (on the same computer).
You are logged in with the same account on two different private browsing windows (on the same computer).
You may have forgotten to log out from another computer where you were previously logged in.
Another person may be using the same login as you on a different computer.
In this situation, simply click "Close all sessions and Login" to automatically close all sessions associated with the account, allowing you to log in again within your current window.
Closing all sessions will result in the loss of any unsaved data from the closed windows.
When you're logged in, you can open multiple tabs within the same browser. However, we advise against editing the same page in two separate tabs, as doing so may result in version conflicts, especially when editing orders or inventory items. Whenever possible, we recommend limiting the amount of tabs open.
Referrals are a way to boost membership and improve our network of users. Referrals work like this:
An active user can generate referral codes and send them to prospective users. The prospective user can enter a referral code when creating an account, and both the active user and the new user will receive rewards in return.