To help us resolve your issue as quickly and accurately as possible, please follow these guidelines when submitting a support request:
One topic per ticket
Please submit only one issue or question per ticket. This helps us stay focused and prevents confusion across threads.
Always include a direct link
If your issue relates to a specific page, item, order, or release, include a direct link. This saves time and ensures we're looking at the same thing you are.
Clearly describe the steps to reproduce the issue
Let us know:
What you were trying to do
What page(s) you were on
What buttons or links you clicked
What happened, and what you expected to happen instead
Avoid vague or general language — be specific.
Attach screenshots when possible
Visual context helps us quickly understand the issue, especially for layout bugs or interface errors.
Financial or invoicing issues
If you're reporting a concern related to invoicing, payments, refunds, or other financial matters, you must include order numbers or direct links to the transaction(s) in question. Without these, we can’t investigate or resolve the issue.