Yes. Common Ground POS is entirely cloud-based and hosted, providing you with the flexibility to access and manage your business from anywhere via internet or mobile network connection.
Yes. Common Ground POS is entirely cloud-based and hosted, providing you with the flexibility to access and manage your business from anywhere via internet or mobile network connection.
Yes, of course.
No. Devices registered on Common Ground POS do not count towards your account’s seat limit.
At this time, the app is exclusively available on iOS 17 and later for iPhone and iPad. We do not have plans to release an Android version yet.
No, a Stripe account is not required, unless you want to use Stripe payment terminals.
Yes, you can continue to use your current payment terminal and manually apply payment to a checkout.
Yes, you can connect multiple card readers, but only 3 can be active at a time. To switch between readers, go to the settings in the Common Ground POS app and select the desired reader.
Common Ground POS only supports Common Ground integration with Stripe.
Yes, and through the iPad’s camera.
At login, from passcode screen, select ‘Reset my passcode’ at bottom.
1) Ensure your card reader is connected to your iOS device.
2) pen the Common Ground POS app.
3) If a firmware update is available, the app will prompt you to update. Follow the on-screen instructions to complete the update.
1) Open the Common Ground POS app.
2) Go to the inventory management section.
3) To add an item, click “+” icon or scan with barcode. To remove an item, swift to the left from cart section, or select “-” icon.
Currently it is not possible to issue refunds through the POS app.
During the checkout process, Click 'Add' from Vouchers section to apply a discount.
1) Check your Internet connection.
2) Ensure the card reader is connected properly.
3) Retry the transaction.
If the issue persists, contact support for further assistance.
Yes, the Common Ground POS app includes reporting features.
1) Go to the Orders section in the app.
2) Select an order
3) Share by email from top page
1) Ensure Bluetooth is enabled on your iOS device.
2) Make sure the card reader is charged.
3) Restart your iOS device and card reader.
Open the Common Ground POS app and try connecting again.
If the problem persists, refer to the troubleshooting guide in the app or contact support.
1) Restart your iOS device and the POS app.
2) Ensure your app is up to date with the latest version.
3) If problem persists, contact support with detailed information about the issue, including screenshots if possible.